Case Study, Leeds Reducing Time to Treatment

This case study is a look into our partnership with Leeds Teaching Hospitals NHS Trust, who offer specialist healthcare services to the immediate population of around 770,000 residents in the city.

PHP’s Challenge

As demand for Clinical Homecare services increases, there’s a pressing need to choose providers that offer efficient, effective, and safe services for patients. Clinical Homecare services are defined as: 'A service that delivers ongoing medicine supplies and, where necessary, associated care, initiated by the hospital prescriber, direct to the patient's home with their consent'.

The team at Leeds Teaching Hospitals NHS Trust wanted to reduce the average number of working days between the receipt of patient registration by the Homecare Provider and the commencement of the patient's treatment.

Alongside this, they aimed to minimise the number of working days from the receipt of a patient’s prescription to their registration and the placement of their first medication order.

PHP was engaged with the task of improving this service across the board.

PHP's Solution

To deliver a superior, automated, patient-centred service, which meets the requirements of our patients and the NHS, we chose to adapt our bespoke IT system using Magento.

This combines the power of an e-commerce platform with an automated Clinical Homecare service, enabling the implementation of efficient, integrated pathways. The outstanding analytics provide insights into how we can improve patient outcomes for everyone that's registered with our services.

The prescription reminder, along with repeat management systems, oversees orders for all patients onboarded at the healthcare facility. These systems also trigger reminders to the hospital trust to notify patients when replacement prescriptions are due.

The Results

1,546 new patients registered with PHP – and the average onboarded timescale was 1.03 days.

96% of patients received their medication in full within five days of receipt of the first prescription.

88% of patients were registered within 1 day of receipt of a patient registration form

The automated methods we use allow us to process data quickly and accurately, increasing our ability to register patients while reducing human error.

Commenting on the successful results, the team at Leeds Teaching Hospitals NHS Trust said:

We worked in partnership with PHP as the homecare provider for one of our largest therapy areas, and we have had a positive experience collaborating to facilitate onboarding patients.

Effective and timely communication between PHP, the clinical teams, and pharmacy supported this. PHP was very responsive to queries from LTHT – which supported our joint aim of achieving a successful outcome.”

Why Personal Homecare Pharmacy?

The analytical abilities of Microsoft Power BI's tools, combined with Magento data, mean we can provide detailed records that highlight areas of excellence and other areas requiring improvement. This allows us to target specific changes in order to guarantee customer satisfaction. Our systems are continuously being adapted and improved according to the data that we receive along with any feedback from healthcare facilities.

The service that we offer means we can move in harmony with the ever-changing needs of the homecare industry – and the latest innovations in pharmacy tech.