Case Study
Reducing time to treatment across Leeds Teaching Hospitals NHS Trust
This case study is a look into our partnership with Leeds Teaching Hospitals NHS Trust, who offer specialist healthcare services to the immediate population of around 770,000 residents in the city.
By coordinating dispensing and delivery around clinic schedules, we helped reduce delays between prescribing and patients receiving their medication, supporting faster, more reliable treatment.
1. PHP’s challenge
As demand for Clinical Homecare services increases, there’s a pressing need to choose providers that offer efficient, effective and safe services for patients. Clinical Homecare services are defined as: “A service that delivers ongoing medicine supplies and, where necessary, associated care, initiated by the hospital prescriber, direct to the patient’s home with their consent.”
The NHS team at Leeds Teaching Hospitals NHS Trust wanted to reduce the average working days between when patient registration was received by the Homecare Provider, and when the patient commenced on treatment.
Alongside this, their aim was to cut down the number of working days from receipt of patient’s prescriptions to registration and to their first order for medication being placed. PHP was engaged with the task of improving this service across the board.
2. PHP’s solution
To deliver a superior automated, patient-centred service which meets the needs of patients and the NHS, our bespoke IT system was adapted for healthcare using Magento.
This combined the power of an e-commerce platform with an automated Clinical Homecare service enabling efficient integrated pathways to be implemented. The outstanding analytics show us how to improve patient outcomes for everyone registered for our services.
Prescription reminder and repeat management systems oversee orders for all patients onboarded at the healthcare facility. They also trigger reminders to the hospital trust to remind patients when replacement prescriptions are due.
3. The results
The automated methods that PHP uses mean we can process data quickly and ensure accuracy – increasing our ability to register patients and reduce human error.
- new patients registered with PHP – and the average onboarded timescale was 1.03 days.
- 1,546
- of patients received their medication in full within five days of receipt of the first prescription.
- 96%
- of patients were registered within 1 day of receipt of a patient registration form.
- 88%
Partnership highlights
How did PHP reduce onboarding times?
Automated registration workflows and integrated reminders removed manual bottlenecks, allowing patients to move from prescription receipt to first delivery far more quickly.
What role did communication play?
Effective and timely communication between PHP, the clinical teams, and pharmacy supported joint aims and helped achieve successful outcomes for patients.
How were patient outcomes tracked?
Analytics from our platform highlighted areas requiring improvement and gave both PHP and the trust confidence that medication was reaching patients on time.
What did the trust value most?
PHP’s responsiveness to queries from Leeds Teaching Hospitals NHS Trust supported smoother coordination and fewer follow-ups for the clinical team.
“We worked in partnership with PHP as the homecare provider for one of our largest therapy areas, and we have had a positive experience collaborating to facilitate onboarding patients. Effective and timely communication between PHP, the clinical teams, and pharmacy supported this. PHP was very responsive to queries from LTHT – which supported our joint aim of achieving a successful outcome.”
Why Personal Homecare Pharmacy?
The analytical powers of Microsoft’s Power BI tools – combined with Magento analytics – mean PHP can provide detailed records that highlight areas requiring improvement and guarantee customer satisfaction. Our systems are always being adapted and improved according to the data that we receive and any feedback from healthcare facilities.
The service that we offer means we can move in harmony with the ever-changing needs of the homecare industry – and the latest innovations in pharmacy tech.
Together, we deliver better care.
When you work with the right team, everything runs more smoothly. By partnering with Personal Homecare Pharmacy, you can be confident that medication will be with your patients when it’s meant to be, so they aren’t left waiting, and you’re not left chasing.
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