Supporting NHS teams across the country
Once a prescription has been approved, there’s still a lot that needs to happen before medication arrives at the door.
We take ownership over everything that happens in between, organising timely, suitable delivery, managing communication, and making sure medication arrives when, where and how it’s intended.
Both patients and clinicians are kept informed as things progress, and are never left waiting for updates. If something needs to be clarified or changed, we’re here to offer support, and by doing so, reduce patient wait times and relieve overburdened health partners.
A delivery process that works alongside your team
When you’re partnered with Personal Homecare Pharmacy, you free your team up to focus on the day’s workload instead of chasing updates and managing delays.
Fewer steps to manage prescriptions
Prescriptions are received, checked, and progressed through a structured process, helping reduce admin and avoid delays at the approval stage.
Full visibility from start to finish
You can see where each prescription sits, with updates as things progress, so you’re not left waiting or chasing information.
Issues addressed before they escalate
Our dedicated support team monitors progress and handles queries, reducing follow-up calls and disruption to clinical schedules.
Onboarding new patients
As part of our commitment to patient care, we endeavour to make the onboarding process as smooth and simple as possible. We do this by keeping our registration and prescription process efficient and easy to understand.
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Data processing
We reduce the need for individual patient registration by receiving patient data from the incumbent supplier, cleansing it, and integrating it into our system.
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Prescription processing
We maintain a tight window for prescription processing to ensure patients receive their medications without delay.
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Medication support
Patients receive welcome booklets and ongoing assistance to help them navigate their homecare service.
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Quick registration
We onboard at speed, with patients registered within five working days of us receiving the required information.
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Administrative support
We offer administrative services, such as prescription prefilling and letter production, to reduce the burden on NHS staff.
Transitioning patients
Our priority is reducing clinicians’ workload, which is why we offer robust support in transitioning patients to Personal Homecare Pharmacy, whether from another homecare provider or to a biosimilar medication.
Our team works closely with Trusts to:
- Minimise disruption to patients’ care during the transition process.
- Manage regulatory requirements to ensure compliance.
- Ensure a smooth switch to new services or medications.
- Keep both patients and clinicians informed throughout.
Service review meetings
We believe that services need to continue to adapt in order to be the best for their clients, which is why our review meetings are so valuable.
To maintain a high standard of service, we conduct regular review meetings with NHS Trusts. These sessions allow us to monitor and assess key service metrics to ensure we’re meeting, if not exceeding, expectations. They’re also a chance to share feedback and collaborate on future goals to further improve patient care.
Additional tools for clinicians and finance teams
We support NHS Trusts with access to specialised portals that simplify prescription management.
Designed to simplify administrative tasks and improve service delivery, our portal sits alongside your internal systems, giving you easy access to patient data, prescription updates, and service insights.
Together, we deliver better care.
When you work with the right team, everything runs more smoothly. By partnering with Personal Homecare Pharmacy, you can be confident that medication will be with your patients when it’s meant to be, so they aren’t left waiting, and you’re not left chasing.​
Partner with PHP