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Setting Up a New Service
Our collaboration with NHS Trusts begins with understanding your specific requirements and tailoring a service that best suits your needs. Our process includes:
Service-Level Agreement (SLA):
We send a comprehensive SLA package containing essential information such as example prescription (Rx) templates, registration forms, and patient welcome booklets to facilitate a smooth onboarding process.
Rapid Onboarding:
Once a signed SLA is in place, we aim to onboard the Trust within five working days, ensuring minimal delay in providing care.
Key Contact Confirmation:
To ensure clear communication, we request the Trust to complete an SLA additional form with key contact details.
Customised Rx Templates:
After account creation, we provide hospital-specific Rx templates tailored to the Trust’s needs.
Onboarding New Patients
We prioritise patient care by making the registration and prescription process as efficient as possible. Our process includes:
Efficient Data Processing
To reduce the need for individual patient registration, we securely receive patient data from the incumbent supplier, cleanse it, and integrate it into our system.
Quick Registration
Where necessary, patients are registered within five working days of receiving the required information.
Prescription Processing
Prescriptions are processed promptly to ensure patients receive their medications without delay.
Administrative Support
We offer administrative services such as prescription pre-filling and letter production to reduce the burden on NHS staff.
Comprehensive Support
Patients receive welcome booklets and ongoing assistance to help them navigate their homecare service.
Transitioning Patients
We offer robust support for transitioning patients, whether from another homecare provider or to a biosimilar medication. Our team works closely with Trusts to:
Streamline Transitions
Minimise disruption to patients’ care during the transition process.
Ensure Compliance
Manage regulatory requirements to ensure a smooth switch to new services or medications.
Provide Clear Communication
Keep both patients and clinicians informed throughout the transition period.
Transitioning Patients
We offer robust support for transitioning patients, whether from another homecare provider or to a biosimilar medication. Our team works closely with Trusts to:
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Streamline Transitions: Minimise disruption to patients’ care during the transition process.
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Ensure Compliance: Manage regulatory requirements to ensure a smooth switch to new services or medications.
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Provide Clear Communication: Keep both patients and clinicians informed throughout the transition period.
Your Service Review Meetings
To maintain a high standard of service, we conduct regular review meetings with NHS Trusts. These sessions help us:
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Monitor Performance: Assess key service metrics to ensure we are meeting expectations.
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Address Feedback: Act on feedback to improve and adapt our services.
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Plan Ahead: Collaborate on future goals and initiatives to enhance patient care.
Additional Tools for Clinicians and Finance Teams
We support NHS Trusts with access to specialised portals designed to simplify administrative tasks and improve service delivery:
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Clinician Portal: Enables easy access to patient data, prescription updates, and service insights.
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Finance Portal: Facilitates transparency and efficiency in managing billing and payment processes.
Why Choose PHP?
At PHP, we pride ourselves on our commitment to delivering high-quality, patient-centred homecare services. By working closely with NHS Trusts, we aim to alleviate administrative burdens, enhance patient experiences, and support the NHS in providing excellent care to those who need it most.