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Committed to NHS standards
We are committed to ensuring that every patient's medication delivery is guided by the six C's, placing them at the very core of our service.
Our compliance with NHS guidelines guarantees that quality assurance is embedded in every step: from prescription to delivery. We are committed to maintaining the highest standards of care – offering safe and effective medication management for every patient.
By continuously refining our process to align with NHS standards, we reflect our promise of delivering excellence in healthcare services.
How we support the NHS
At Personal Homecare Pharmacy (PHP), we partner with NHS Trusts to deliver tailored homecare services, ensuring efficient patient onboarding, prescription management, and seamless transitions from other providers. By processing large datasets from incumbent suppliers, we eliminate the need for individual patient registration, enabling rapid integration.
Our administrative support, including prescription pre-filling and letter production, reduces the workload for NHS staff. With customised tools like clinician and finance portals, regular service reviews, and robust compliance measures, PHP is dedicated to alleviating administrative burdens and enhancing patient care across the NHS.
A Trusted NHS Partner in Specialist Pharmacy Services
At Personal Homecare Pharmacy, we take pride in being a trusted partner of the NHS, delivering high-quality pharmacy services across multiple regions in the UK. We have been awarded placements on several key NHS tender frameworks, enabling us to provide essential support for patients requiring homecare treatments.
With a strong presence across these regions, we are committed to ensuring seamless, patient-centred care. Our services support various therapies, including gastroenterology, rheumatology, dermatology, and ophthalmology, oncology, fertility and more ensuring that patients receive timely access to vital treatments in the comfort of their homes. Our experienced team works closely with NHS trusts and healthcare providers to maintain the highest standards of care, safety, and efficiency.
As a trusted NHS partner, we continue to expand our services, leveraging our expertise to enhance patient outcomes and support the evolving needs of homecare pharmacy.
Our framework awards include:
- LPP (London and North West) – Low and mid-tech homecare services
- HTE (West Midlands) – Low and mid-tech homecare services
- East of England – Low and mid-tech homecare services
- YHPPC (Yorkshire and Humber) –Homecare pharmacy services
- All Wales – Low and mid-tech homecare services
- PPSA (South West) – Low and mid-tech homecare services
- East Midlands – Low and Mid-tech self-injectables
- NHS Scotland – Homecare pharmacy services
- Berkshire NHS Trust – Homecare pharmacy services
Benefits for NHS professionals
Our homecare medicine delivery service offers NHS professionals a reliable and patient-focused solution – guaranteeing that medicines reach patients safely and on time.
Our service alleviates the administrative burden on healthcare staff, allowing them to concentrate on patient care, while we handle the logistics of medication delivery.
We integrate seamlessly with NHS workflows – maintaining a high standard of compliance and safety – reflective of the trust placed in us by healthcare providers.
Our empathetic team understands the importance of timely medication for patient health outcomes, and upholding this through our meticulous delivery process.
Partnering with PHP means choosing a service that is not only dependable, but also enhances the overall patient experience. How? By providing a direct, stress-free route to obtaining necessary medications.
Technically Trained Staff All of our operational staff are trained to a minimum level 2 in Pharmacy services, helping to provide a safe and effective service.
Seamless journey from referral to delivery
Our process is designed to support our NHS customers with comprehensive prescription management, efficient patient registration and detailed reporting to make healthcare delivery as simple as possible.
How we ensure excellence at every stage:
Referral receipt
Either through a completed registration form or via Exit Data for bulk registration. We can assist further by creating pre-filled prescriptions – enhancing the prescription management process.
Prescription validation
Carefully verified for accuracy and safety so that patients receive the correct medication, every time.
Patient contact and delivery arrangement
We start with a welcome call – explaining our service and what the patient can expect. For arranging delivery, we follow up with a call – also an email and SMS with a link to our calendar, so they can schedule their delivery.
Medication preparation and secure dispatch
Our pharmacists carefully prepare – and pay special attention to any temperature-sensitive prescriptions.
Online tracking and delivery completion
Patients are given real-time updates throughout the delivery process, giving them complete visibility.
Post-delivery support
Our team remains on hand to address any further needs, questions, or concerns.
Trusted Communication:
KPI monthly reporting
Keeping customers informed of our service levels and patient outcomes.
Prescription management
Repeat requests are automatically sent out six weeks before a prescription is due to expire. Followed by bi-weekly reminders – which allows us to streamline prescription renewals.
Patient engagement
We provide weekly updates on non-contactable patients after three or more attempts. Failed deliveries are also reported, so no patient is left without their medication.
Rapid response communication
Our inbox is monitored hourly, and all calls are tracked to maintain high service standards. We provide financial and clinician log-in portals for live interaction such as registering/tracking patients. Our NHS customers also benefit from a dedicated contact line.
Expanding the scope of homecare
We understand the challenges faced by NHS professionals and their patients. That's why our service extends right to the patient's doorstep.
How we refine the experience:
Enhanced traceability
Our comprehensive call records, Proof of Delivery (POD), and Magento history, means that patients and NHS professionals can easily track the journey of every prescription. This level of transparency is key in giving our customers peace of mind – and a greater sense of trust in our medication delivery process.
Technology Enabled
Our Patient Portal allows users to book deliveries, track prescriptions, view medication usage videos and message our team. The Clinician Portal provides real-time delivery tracking, prescription monitoring, and overdue alerts. The Nursing Portal manages training, tracks outcomes, and ensures seamless clinical collaboration.
By partnering with PHP, NHS professionals can expect a service that addresses the intricacies of patient care – allowing individuals to receive their medications in a way that fits their life – not the other way around.
Dedicated partnership support team
For NHS professionals, our partnership support team is always on hand to provide personalised assistance and guidance.
We are loyal to maintaining a partnership with us that is supported at every step – with a focus on enhancing the patient care experience, together.
Contact Us
Testimonials
We are very happy with PHP, very efficient and easy to contact people etc.
Helen Osinski
Worcestershire Acute Hospitals NHS TRUST
Testimonials
PHP are very quick to turn around prescriptions and get deliveries out on time. Always a fast response to emails and clarify prescriptions directly with us if they are unsure of anything.
Angela
St Marks Clinic
Testimonials
From my experience Personal Homecare Pharmacy are a very effective Homecare provider. Queries and prescriptions are processed very efficiently ensuring patients receive their medication on time. At the time of moving some of our patients from a different provider, Personal Homecare Pharmacy provided an excellent service, always communicating with the trust. Personal Homecare Pharmacy are a pleasure to work with and I look forward to working with them in the future.
Lydia Bennett
York and Scarborough Teaching Hospitals NHS Foundation Trust
Testimonials
I can't thank you enough for what you have been able to do over the last 48hrs, I have been emailing and calling you and you have responded and picked up the phone and been more than helpful, you have gone the extra mile to ensure that I get my medication, with getting in contact with my hospital you ensured that I received my medication in time for my next treatment.
This is going above and beyond your duties and I am thankful for the service you have provided
Patient Feedback
Testimonials
Many thanks for your phone call a while ago now.As per every interaction I have with yourselves, I am really grateful that my query was responded to very speedily and professionally.
Patient Feedback
Testimonials
The team member I spoke to took the time to sort my problem and made sure I understood the process! They are a real credit to your company!
Patient Feedback
Frequently asked questions
How does the service work for NHS professionals?
NHS professionals trust us to manage medication delivery for their patients. From prescription collection to doorstep delivery, we handle the entire process with care and efficiency.
How can NHS providers partner with you?
Simply email: [email protected] and a member of our dedicated partnership support team will be in touch to assist you.
Are your services compliant with NHS guidelines and standards?
Yes, our services are fully compliant with NHS guidelines and standards. We adhere to all relevant regulatory requirements to ensure the highest quality of care and safety for our patients. Our processes are regularly reviewed and audited to align with NHS protocols, ensuring that we consistently meet and exceed expectations for service delivery.
How are repeat prescriptions and prescription renewals handled?
We take a proactive approach to managing repeat instalments and renewals, collaborating closely with NHS professionals and patients to ensure seamless continuity of care.
Can patient medication history be accessed through your platform?
Yes, NHS professionals can securely access patient medication history through our DTAC accredited platform, enabling informed and effective healthcare decisions. The portal also allows NHS staff to access and download invoices and have oversight of patients due a repeat prescription.