Making medication delivery easier to manage
When you’ve prescribed medication to a patient, you want to be confident it will be delivered and administered correctly. But with a growing workload, you don’t always have time to follow up. With PHP, you don’t have to.
We take care of everything that comes after a prescription is issued, from onboarding through to delivery and ongoing patient communication. That means fewer delays, clearer communication, and less need for you to chase updates or resolve issues, so you can stay focused on patient care.
Working alongside NHS teams and systems
Our role is to support the way your service already runs, not change it. By working alongside NHS teams, we’ve identified ways to fit within your existing systems and expectations, without adding any extra steps.
As an established homecare pharmacy provider, we operate within a number of established NHS tender frameworks across the UK, reflecting how our service meets the needs of Trusts at both regional and national levels.
Supporting medicines across specialist care
PHP supports NHS and pharma-funded homecare pathways across rheumatology, dermatology, gastroenterology, immunology, cardiology, oncology and respiratory care.
Our current NHS-funded portfolio includes medicines within immunology and cardiology, supported through dispensing and delivery. Across the wider portfolio, we also coordinate patient support programmes and nurse-led injection training, helping NHS teams access services shaped around the treatment and individual patient needs.
A trusted partner of the NHS
We meet and exceed standards across pharmacy practice, data security, and service delivery benchmarks, for your peace of mind.
Certifications & Accreditations
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GPhC & MHRA Licensed
Fully licensed to operate as a pharmacy, including approval to handle controlled drugs in line with Home Office regulations.
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ISO 45001:2018
We follow recognised health and safety practices to protect the people working within our service.
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NHS Secure Email Standards (DCB1596)
Patient information is shared using secure systems that meet NHS guidance for handling sensitive data.
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Customer Service Excellence (CSE)
We’ve been independently recognised for how we manage communication, feedback, and support across the service.
Problems our homecare delivery service solves
Homecare delivery should support your team, not create more to keep track of. These are some of the areas where Personal Homecare Pharmacy reduces the burden on NHS professionals.
Too much time spent chasing updates
When there’s not enough visibility, it means clinicians have to spend valuable time following things up to find out where a prescription or delivery has got to. With structured tracking and regular updates, you can see progress when you need to, without having to chase.
Delays caused by gaps between teams
Breakdowns between prescribing, dispensing, and delivery can slow things down, resulting in longer wait times for the patient. By managing the process end-to-end, including handling communication with patients when needed, we keep everything moving.
Uncertainty around delivery and patient access
Not knowing whether medication has arrived or if a patient has received it can create unnecessary risk. We track delivery from dispatch to completion, giving you full oversight of when medication reaches the patient.
Admin-heavy onboarding and prescription handling
Manual processes and repeated data entry take time away from the tasks that need your expertise. We handle patient onboarding, prescription processing, and administrative tasks such as pre-filling and communication, reducing the amount your team needs to manage.
Difficulty keeping track of multiple patients
Managing homecare across large numbers of patients can make it hard to track individual progress. Our portals bring patient, prescription, and delivery information into one place, making it easy to review activity at a glance.
Concerns around safe handling and compliance
Medication that isn’t handled correctly affects safety, compliance and patient outcomes. Our pharmacy and delivery processes follow recognised standards, with trained teams and appropriate handling conditions in place at every stage.
A delivery process that works alongside your team
When you’re partnered with Personal Homecare Pharmacy, you free your team up to focus on the day’s workload instead of chasing updates and managing delays.
Fewer steps to manage prescriptions
Prescriptions are received, checked, and progressed through a structured process, helping reduce admin and avoid delays at the approval stage.
Full visibility from start to finish
You can see where each prescription sits, with updates as things progress, so you’re not left waiting or chasing information.
Issues addressed before they escalate
Our dedicated support team monitors progress and handles queries, reducing follow-up calls and disruption to clinical schedules.
Explore our innovative portal
Our portal gives you better oversight than ever, with visibility of what’s happening across prescriptions, deliveries, and patient activity.
See what’s happening in real time
Track prescription status, delivery progress, and key updates in one place, so you’re not waiting for information or chasing across teams.
A more complete view of patient activity
Bringing together delivery, prescription, and support information in one place gives you a better picture of how treatment is progressing.
Less admin, fewer follow-ups
With information easy to access and kept up to date, there’s less need to manually check status or manage gaps between systems.
Your partners in patient management
Our Leicester-based team take care of medication delivery and provide a contact line for patient queries, so you can give your full focus to the day’s caseload.
As a consistent contact point for updates, information and changes, we help to reduce your admin and the waiting time for patients. Whether it’s checking the status of a prescription, giving advice on administering medication, or rearranging delivery, we keep things moving.
“PHP take real ownership of the medication management process for our patients. Timely, accurate and reliable, they let our team focus on direct clinical care.”
Frequently asked questions
We answer some of the most common questions that NHS professionals have about Personal Homecare Pharmacy. If your question isn’t listed, please get in touch with us for more information.