Patient Portal
Check your delivery, update your details, or view your prescription information.
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If your delivery date or address needs to change, get in touch, and we’ll arrange it.
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What to expect from your homecare delivery
When your clinician arranges for your medication to be delivered to your home, Personal Homecare Pharmacy takes responsibility for the steps that follow.
We prepare your prescription and arrange delivery using the appropriate storage conditions, including temperature control where needed. You'll receive updates through the Online Portal, so you're not left wondering what's happening or when your medication will arrive.
When did prescriptions become so complicated?
We all live busy lives, and homecare delivery was created to make it easier to get your prescriptions. Yet some providers make it seem harder than it needs to be.
Unpredictable delivery schedules
Waiting for a delivery without any idea of the timeframe can be frustrating, especially when your health depends on it. Without updates, you're left in the dark.
Poor communication and slow support
If something doesn't seem right or you need advice, it's not always obvious who to speak to. That can lead to delays while you try to find the right information.
Confusing prescription process
Misunderstandings about new and repeat prescriptions can result in you missing the medication you need, and wasted time spent trying to get it sorted.
We're here to simplify medicine delivery
As a preferred NHS homecare provider, PHP manages all the steps to offer an integrated clinical homecare service.
Once your prescription has been approved by your clinician, we prepare your medication and arrange delivery. You'll receive updates as your order progresses, along with information about administration and repeat reminders where relevant.
If you need to ask a question, our team is available to help, with different ways to get in touch depending on what you need.
How delivery works
Our consistent prescription delivery service reduces the risk of missed doses and works around your lifestyle.
Step 1. Tell us your availability
We’ll contact you to arrange a 24-hour delivery window that suits your schedule.
Step 2. Track every step
Receive real-time updates from dispatch through to arrival, with a dedicated team available if anything changes.
Step 3. Delivered ready to use
Your medication is transported by courier in a temperature-controlled environment and delivered to your door.
Understanding your homecare service
Our clinical homecare services are part of your overall treatment plan, arranged through your clinical team.
We know that moving from a brick-and-mortar pharmacy to a homecare delivery service can be a big transition. If you'd like to learn more about how the process works and how our Online Portal can make life easier, we cover it in more detail here.
Homecare Services
Nursing support and home visits
Where requested and appropriate, some treatments may include additional support, such as scheduled nurse visits or a pharmacy call. Need support administering a medication for the first time? If you’d benefit from a nurse home visit, speak to your clinician or get in touch with our team. Our nurses and pharmacists are available to offer reassurance and guidance to set you up for success.
Need support administering a medication for the first time? If you'd benefit from a nurse home visit, speak to your clinician or get in touch with our team. Our nurses are available to offer reassurance and guidance to set you up for success.
Nursing ServicesThe updates through the Portal mean I always know when my medication is arriving. It takes the stress out of every delivery.
When I had a question, someone picked up the phone and helped me straight away. That reassurance means a lot.
The nurse who visited for my first dose was so patient and kind. I felt completely confident afterwards.
We are committed to patient-centred care
At Personal Homecare Pharmacy, we believe that the best homecare services are those that put their patients’ needs first. We base our provision around a few core benchmarks that ensure we don’t lose sight of what matters most, you.
You know when to expect your delivery
Clear updates and delivery information mean you’re not left waiting or wondering whether your medication will arrive on time.
You know who to contact if something changes
If you need to update your delivery or have a question, there are multiple ways to access support without being passed between teams.
You feel confident in how your medication is handled
Medication is prepared and delivered under the right conditions, including treatments that need refrigeration or extra care, then disposed of appropriately.
You remain informed without extra effort
Updates, reminders, and guidance are provided along the way, so you don’t need to chase information.
News and insights
Read more about changes in the pharmaceutical industry, sector news and updates from within our business in our regularly updated article database.
Email Support
Phone Support
Need help or want to check your delivery?
With information about your healthcare only a click away, you’ll never be left feeling uninformed or unsupported again. Whether you want to check your delivery, update your details, or speak to someone for advice, you can do it all with PHP.