Raising the bar in medication delivery services
At Personal Homecare Pharmacy, we’re committed to delivering the highest standards of care while maintaining full compliance with industry regulations.
From dispensing through to delivery, our processes are built around recognised standards to ensure medication is handled safely and consistently at every stage. We operate with integrity, ensuring that both our stakeholders and patients are always confident in the service we provide.
As a trusted pharmacy homecare provider, we are also approved suppliers on multiple UK homecare delivery tender frameworks, reflecting our strong partnership with the NHS and partner organisations.
Our industry accreditations reflect the high standards at which we operate
We meet and exceed standards across pharmacy practice, data security, and service delivery benchmarks, for client peace of mind.
GPhC & MHRA Licensed
Fully licensed to operate as a pharmacy, including approval to handle controlled drugs in line with Home Office regulations.
Cyber Essentials Plus
Our systems are independently tested to make sure they’re protected against common cyber risks and remain secure.
ISO 9001:2015
We continually review our processes to maintain consistent standards in how we work.
ISO 45001:2018
We follow recognised health and safety practices to protect the people working within our service.
DTAC Accredited Portals
Our digital platforms meet NHS requirements for data security, usability, and clinical safety.
NHS Secure Email Standards (DCB1596)
Patient information is shared using secure systems that meet NHS guidance for handling sensitive data.
Customer Service Excellence (CSE)
We’ve been independently recognised for how we manage communication, feedback, and support across the service.
EcoVadis Committed
We hold Bronze accreditation for our approach to environmental impact, ethical practices, and responsible sourcing.
Protecting sensitive patient information and data
Data protection and the handling of sensitive information are integral parts of the service we provide. All of our systems and processes have been designed to keep patient data secure.
From our secure communication channels within our clinician and patient portals to internal controls within our organisation, we follow NHS guidance and recognised frameworks to protect information, while still keeping it accessible to the people who need it.
How we protect patient data
Protecting patient information is an ongoing responsibility, supported by regular monitoring, independent testing and clear standards for how data is handled across our service.
We process personal data in line with UK GDPR, with staff receiving regular training in data protection and data integrity. Our approach is also supported by recognised standards and frameworks, including:
- ISO 27001 information security principles
- Cyber Essentials Plus certification
- ISO 9001-certified Quality Management System
- Good Distribution Practice (GDP), including computerised systems validation
- GPhC registration
- NHS Digital Clinical Safety Standards, including DCB0129 and DCB0160
- Secure software development lifecycle principles
These requirements are considered throughout the development and ongoing improvement of our systems, helping keep patient information accurate, traceable and secure.
Read Our Data Protection & Privacy PolicyRegistered, regulated, and accountable
We are a fully registered pharmacy and work within UK regulations to handle medication safely, legally, and in line with professional standards.
Registered Company, Business Owner
Personal Homecare Pharmacy LTD, 9-11 High View Close, Hamilton Office Park, Leicester LE4 9LJ
Company Registration Number: 07158940
VAT Registration Number: GB108978083
Pharmacy premises registered with The General Pharmaceutical Council (GPhC)
Personal Homecare Pharmacy LTD, 9-11 High View Close, Hamilton Office Park, Leicester, LE4 9LJ
Registration ID: 9012031
For further information go to: www.pharmacyregulation.org/
Qualified pharmacists registered with The General Pharmaceutical Council (GPhC)
Superintendent Pharmacist: Sophia Suleman
Registration no: 2079420