Terms & Conditions

Please read these terms and conditions carefully, print a copy of them and keep them for your own reference.

By using this Personal Homecare Pharmacy (PHP) website, portals or applications you are agreeing to be bound by the terms and conditions set out in this policy

This incorporates by reference our privacy policy, which details what personal information and other information we collect about you and your usage of our website, portals or applications and how we treat this information. You may access our privacy policy here:

Please read these terms and conditions in full before using our website. By using this site and registering to purchase any items from Personal Homecare Pharmacy you are agreeing to understand and accept our terms and conditions.

https://www.homecare-pharmacy.co.uk/ and associated parties exclude any liability, including that of negligence, for the content or products from the Fertility2u.com website or any products sold through it, to the maximum extent permitted by the law of the United Kingdom.
This site provides an invitation to conduct a business transaction. If an order is placed, it is an offer to purchase, which https://www.homecare-pharmacy.co.uk/ may accept or decline in its absolute discretion.

By making a purchase and/or continuing to use this site, you represent that you are at least eighteen (18) years of age and you have the legal authority to enter into this Agreement.

Personal Homecare Pharmacy Ltd is incorporated and registered in England and Wales with company number 07158940. The company operates from 9-11 High View Close, Hamilton Office Park, Leicester LE4 9LJ, a licensed pharmacy premises.

Contact Us: We can be contacted on: 01827 438774 or by email to info@homecare-pharmacy.co.uk

Our VAT number is: GB108978083

Personal Homecare Pharmacy is regulated by the MHRA (Medicines Healthcare Regulatory Agency) and the General Pharmaceutical Council (GPhC) Reg. No. 9012031
Our Pharmacists are fully qualified and registered with The (GPhC)

Your privacy is very important to us and we comply with the Data Protection Act 2018. We will use the information you supply to provide you with any products or services you have requested. Your personal information will not be shared with any organisation other than those directly involved in delivering the services you have requested for example, we may need to contact your prescriber regarding any prescription queries. Your contact details will be provided to delivery couriers to ensure an efficient and delivery.

PHP own the intellectual property rights for the use of our website, portals and applications including all materials unless stated. You may print pages from our website, portals and applications for personal use and own business use subject to the following restrictions.

You are restricted from the following:

• Republish or redistribute material from our website, portals or applications unless you have specific written permission from PHP to do so
• Use material from this website, portals or applications for a commercial purpose unless you have written permission to do so or a contractual agreement is in place. This also includes editing, modifying, copying or the taking of screenshots, and downloads of material.
• PHP may provide links on their website, portals or applications to third party websites, portals or applications. These links are provided for information purposes only and we have no control over their contents. PHP has no liability over the source of these materials and we strongly advise that you read the terms and conditions to these sites before making any purchases with them.

You may create links to our website homepage, portals or applications but no other page providing you fully comply as following:

• You do not link our content to a website, portal or application that you do not have ownership or authorisation to do so
• You must only provide a link where it is appropriate to do so, as stated and not suggest any association or approval or endorsement on our part unless we have given written permission or within a contractual agreement to do so. We reserve the right to remove linking permission without notice.
• If you decide to use links to other websites, portals or applications that we provide you do so at your own risk and understand we are not responsible for any content and do not endorse and products or services or information they may contain.
• We take care to ensure that all information available on our website, portals and applications is accurate and regularly updated this can lead to changes being made at any time. You should check our terms and conditions regularly in case of any changes we make as you are bound by them.

You are prohibited to not cause any damage or impair availability or accessibility to our website, portals, applications in anyway which is unlawful, illegal or harmful to do so. This includes using our website, portals or applications to publish or distribute materials which has or is linked to spyware, complex virus, trojan horse or any other malicious software. We also prohibit the collection of data collection activities unless you have written permission or a contractual agreement to do so.

We also reserve the right to restrict any access at any time to our website, portals and applications subject to any contractual agreement where this exists. Any access via user ID’s and passwords must be kept strictly confidential. We reserve the right to disable any user ID or password subject to any contractual agreement.

We do not permit you to use any parts of our website, portals or applications for any commercial activities without our written consent.

The information provided in our website, portals and applications are provided in good faith and we aim to have high standards of accuracy. However, it may be that information is incomplete, out of date or incorrect at the time of viewing and is a guide only. If we become aware of any inaccuracies we will take reasonable efforts to address.

We do not exclude or limit our liability for fraud, for personal injury or death caused by our negligence which cannot be excluded under the applicable laws. Subject to this our liability in relation to the use of our website, portal, applications are limited as follows;

• We will not be liable for any indirect, consequential or special loss of damage;
• We will not be liable for any financial loss including, loss of revenue, income, profit, savings or anticipated savings, reputation, contracts, goodwill data or information. This includes no liability for loss or damage arising out of any events beyond our reasonable control;
• Maximum liability in relation to any series of events, or indeed any event is limited to £100.00

You hereby indemnify and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to our website, portals and application, which would prohibit you from access. This would include blocking computers using your IP address and we reserve the right to contact your internet service provider to request that they block your access to our website, portals and applications.

All deliveries are made via third party courier companies, for this reason once an order has been dispatched from the pharmacy, we must be made aware of any issues or changes made to deliveries.
Some deliveries may require a signature on receipt. Personal Homecare Pharmacy will arrange a suitable delivery date with the customer at the time the order is placed. The order will be processed and delivery will be arranged on the agreed date to the address specified by the customer.
The customer must ensure that they or an authorised person are available to accept delivery of the parcel on the date and address agreed within the delivery window, if delivering to a third party address we recommend prior permission be taken from the addressee.
Deliveries to large institutions will be delivered to a main reception or mailing room prior to internal distribution therefore we must recommend against delivering to these address types.
If damages or delays are experienced due to the internal distribution process of these delivery types, we cannot be held responsible. Due to issues with parcels being lost, we will not be able to deliver to certain institutions including, but not limited to:

• Schools with more than one reception
• Hospitals
• Military Bases
• Universities
• Pharmacies (unless the Pharmacy contact us directly confirming the recipient’s name and the authorised person who will sign for the parcel)

If any changes are made by the customer to the delivery date or address after this time directly with the courier company Personal Homecare Pharmacy will not be responsible for any delays or inconveniences which may be caused. We strongly advise that no changes are made to the delivery by the customer with the courier company. If such circumstances do occur, please contact our customer services representatives who will assist.
If a delivery has not been received within the time frame advised by Personal Homecare Pharmacy, please contact a member of the team at your earliest, who will then be able to assist with locating the delivery.
Please be aware that although most UK orders are sent via a next day delivery service, we cannot always guarantee that delivery will be made the next day. Personal Homecare Pharmacy will not be responsible for any delays caused due to adverse weather conditions. Deliveries are made Tuesday-Friday. Monday and Saturday deliveries may be available upon request.

Most medications have special storage requirements. It is the responsibility of the customer to open and check all storage instructions for the medications as soon as the order has been received.
Certain packaging and materials will be used to keep fridge items cool and within the recommended guidelines provided by the manufacturer, validated data on the packaging used can be provided if requested.
As with all medications, you should always read the label of any products you purchase so you may ascertain how to store each item and also any risks associated. Please consult your doctor before taking medications you have not had previously and similarly if you experience any major side effects.

On receipt of your order you should check the contents immediately. If you have any queries regarding the contents or feel there may be an error with your order you must contact a member of our team immediately. If any of the contents are damaged or missing we must be informed of this within 24 hours from receipt of your order. Any claims made after this time may be dismissed.
Personal Homecare Pharmacy will not accept returns or process any refunds for prescription medications unless these have been sent to you in error.

Cancellations can only be made if the order has not yet been processed. Once an order has been dispatched from our Pharmacy it can no longer be cancelled.
If Personal Homecare Pharmacy have ordered a non-stocked prescription item to fulfil your order and you decide to cancel this, you will be required to pay for the item in full if it cannot be returned to the supplier.

Unfortunately, you cannot return prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Personal Homecare Pharmacy may provide links on this site to third party websites. These links are provided for information purposes only and we have no control over their contents. Personal Homecare Pharmacy has no liability over these websites and we strongly advise that you read the terms and conditions to these sites before making any purchases with them.

At Personal Homecare Pharmacy we aim to provide high standards of service to our customers, and we appreciate that there may be times where you want to share your feedback, suggestions or complaints.
If, for any reason you are dissatisfied by our service, please contact us. A member of our team will fully investigate the issue and you will receive a detailed response and resolution to your complaint.
Alternatively, please write to: Personal Homecare Pharmacy, Complaints Department, 9-11 High View Close, Hamilton, Leicester, LE4 9LJ, United Kingdom.

We may choose to revise these terms and conditions at any time. Any revised terms and conditions will apply to the use of our website, portals and applications from the date of publication of the revised terms and conditions. It is your responsibility to check the terms and conditions regularly.

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party unless this is agreed in writing or subject to a signed contract.

These terms and conditions, with our privacy policy, set out the agreement between you and us in relation to your use of our website, portals and applications. If you have entered into an agreement with us regarding your use of our website, portals, applications at an earlier date, then this replaces the older agreement and the older agreement has no longer any legal effect.

In entering into these terms and conditions and our privacy policy with us, you agree that you have not relied, and are not now relying on any statement that we may have made to you that is not set out in writing in these terms and conditions or in our privacy policy, including any representation or warranty.

These terms are governed by English law. Except as otherwise set out in this paragraph, any disputes related to these terms shall only be resolved in the English courts. You are taken to waive any objection to such jurisdiction or venue. We may bring court proceedings for an injunction or any similar relief in the courts of any jurisdiction to restrain or prevent any breach of these terms by you.
These terms and conditions are based on a version provided courtesy of Website Contracts and Website Law

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The rules on cookies are covered by the Privacy and Electronic Communications Regulations 2003 (PECR). PECR also covers the use of similar technologies for storing or accessing information, such as ‘Flash cookies’ and device fingerprinting.

The ICO is responsible for enforcing these rules.

They are essential for the operation of the Internet, providing benefits for interactive service delivery, making it easier for you to browse and use our website.

You may configure your browser to notify or reject the installation of cookies sent by the website.

Remember, cookies cannot damage your computer, and instead help us to improve usability and identify and resolve errors. They also do not help us to identify you or collect personal data.

The Cookies We Use:
We may at one time or another use three types of cookies on our websites.

• Session cookies that are deleted after each visit.
• Persistent cookies that remain in place across multiple visits to our sites.
• Third party cookies that are used by our approved business partners.