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Enhancing healthcare with homecare medication delivery
Elevate the care that your patients receive with Personal Homecare Pharmacy’s tailored home medication delivery service.
Thanks to our advanced reporting and analytics, we provide actionable insights to refine prescription delivery systems – enhancing safety, risk management, and overall treatment efficacy.
Collaborate with us to integrate our comprehensive patient support programmes into healthcare routines – delivering not just comfort and convenience, but a data-driven approach that contributes to the optimisation of patient outcomes.
Building impactful partnerships
At PHP, we understand the unique challenges faced by healthcare companies, clinics, and professionals. That’s why we're dedicated to providing integrated home medication delivery and interoperable platforms designed to support the pressing needs of modern care.
Our services offer a streamlined approach for processing and delivering prescriptions. With a focus on rapid response for urgent prescriptions and a robust online prescription service, we ensure that your patients' needs are met promptly and efficiently.
Your Trusted, Accredited & Compliant Partner
- We have been operating for over 15 years, committed to safe, ethical, and high-quality homecare services. As full members of the NCHA and suppliers on multiple UK homecare tender frameworks.
- We meet the highest regulatory standards including ISO 9001:2015, Cyber Essentials Plus, OHSAS 18001:2007, and MHRA & GPhC licenses. With secure delivery, NHS-compliant systems, and 5-star patient care, we ensure peace of mind for all stakeholders.
Empowering Decisions with Data
We leverage Power BI to transform pharmaceutical data into actionable insights, driving smarter decision-making across patient care and operations.
Our intuitive dashboards unify real-time metrics, supporting better collaboration with healthcare providers and ensuring regulatory compliance.
Revolutionising healthcare through collaborative solutions
At the forefront of transforming medication delivery, we offer healthcare providers an innovative solution to common patient challenges.
Tailored delivery services:We specialise in customising medication deliveries for patients who face difficulties in accessing traditional pharmacies, due to time constraints or mobility issues.
Flexible scheduling:Our delivery service is designed to adapt to the patient's schedule, providing convenient delivery windows that fit easily into their daily lives.
Enhanced accessibility: By offering home delivery of medications, we bridge the gap between healthcare providers and patients, ensuring that no one is left without essential medications.
Supporting busy lifestyles:We recognise the challenges of modern life and strive to make healthcare more accessible and less disruptive to daily routines.
PHP's Capabilities & Offering
Our process is designed to support our pharmaceutical customers retain brand trust and sustainability by offering a fresh approach to make healthcare delivery as simple as possible.
How we ensure excellence at every stage:
Bespoke materials
PHP can provide bespoke support materials to the specifications required by Pharma companies, this includes a bespoke electronic welcome book and branded communication from PHP to patients.
Electronic inventory
Our electronic inventory integrated with patient records maintains effective FEFO principles and includes end-end batch monitoring from receipt to delivery to the patient, allowing for effective and efficient activities including batch recall management.
Advanced analytics
We can provide dedicated analytics including market share, patient retention and patient churn statistics.
Dedicated account managers
Our operating model ensures we allocate dedicated account managers to each service enabling dedicated communication channels between PHP and clients.
Retail-like experience
Our e-commerce platform delivers a seamless, retail-like experience, integrating advanced technology to enhance patient engagement and therapy adherence. Partnering with us gives pharmaceutical companies access to a modern, efficient system that drives better outcomes.
GDP compliant
We are fully GDP compliant and can provide wholesaling support as we hold a MHRA WDA wholesale license and a CD license with the Home office.
Innovation and Technology:
E-Prescribing Project
We signed our first electronic prescription in 2013, going onto develop in collaboration with the NCHA the RxESH system, enhancing the efficiency and security of the prescription process.
Electronic prescription management
Our prescription management system boasts comprehensive features, including real-time patient stock-taking facilities to track medication adherence effectively. Furthermore, our bespoke reporting capabilities provide tailored insights for individual needs. Repeat prescription requests are automatically this proactive approach ensures a seamless prescription renewal process.
Clinician and Patient Portals
Our user-friendly portals are designed to place control in the hands of patients and clinicians, enhancing their autonomy and engagement in real time.
Utilising AI in Pharmacy
Leveraging artificial intelligence (AI) to revolutionise our workflow. By integrating AI, we optimise workload management by prioritising tasks, enhancing decision-
making, improving efficiency, and seamlessly integrating data from various portals. This commitment ensures we consistently meet the highest standards of care for our
patients and partners.
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How can PHP help your brand strategy?
Changes to the NHS/HSE healthcare landscape are significant to you and are affecting your Patient Support Programme. At PHP, we are here to help develop an innovative, market-leading clinical homecare solution that aligns with the evolving NHS/HSE landscape, supporting improved outcomes for all stakeholders.
Our approach is simple: we listen, we challenge, we innovate in partnership, and we review to ensure our services meet their objectives.
How we refine the experience:
Patient Support Programme (PSP) integration
PHP recognises there are patients who struggle to get the correct services to meet their needs. They require the right medication, at the right time every day, to ensure they’re in the best of health. That’s why we’ve designed an exceptional Patient Support Programme, to reduce pressure on the NHS. Integrating our seamless medication delivery systems with theirs achieves better outcomes for those living with life-changing illness.
Clinical Services Partnership
At Personal Homecare Pharmacy, we deliver innovative clinical homecare solutions to enhance patient care and support healthcare systems. Services include specialist dispensing, nurse-led homecare, patient education, and clinician collaboration. We leverage digital platforms, customised pathways, and sustainable practices to optimise outcomes.
By partnering with PHP, our pharmaceutical brand partners can expect a service that addresses the intricacies of patient care – allowing individuals to receive their medications in a way that fits their life – not the other way around.
Partnership opportunities
We’d be more than happy to arrange a meeting if you’re interested in knowing more about the personalised pharmaceutical delivery services that we offer.
We’re all about medication delivery services – partnered with expert medical care – that has the power to change patients’ lives – for the better.
Contact Us
Testimonials
We are very happy with PHP, very efficient and easy to contact people etc.
Helen Osinski
Worcestershire Acute Hospitals NHS TRUST
Testimonials
PHP are very quick to turn around prescriptions and get deliveries out on time. Always a fast response to emails and clarify prescriptions directly with us if they are unsure of anything.
Angela
St Marks Clinic
Testimonials
From my experience Personal Homecare Pharmacy are a very effective Homecare provider. Queries and prescriptions are processed very efficiently ensuring patients receive their medication on time. At the time of moving some of our patients from a different provider, Personal Homecare Pharmacy provided an excellent service, always communicating with the trust. Personal Homecare Pharmacy are a pleasure to work with and I look forward to working with them in the future.
Lydia Bennett
York and Scarborough Teaching Hospitals NHS Foundation Trust
Testimonials
I can't thank you enough for what you have been able to do over the last 48hrs, I have been emailing and calling you and you have responded and picked up the phone and been more than helpful, you have gone the extra mile to ensure that I get my medication, with getting in contact with my hospital you ensured that I received my medication in time for my next treatment.
This is going above and beyond your duties and I am thankful for the service you have provided
Patient Feedback
Testimonials
Many thanks for your phone call a while ago now.As per every interaction I have with yourselves, I am really grateful that my query was responded to very speedily and professionally.
Patient Feedback
Testimonials
The team member I spoke to took the time to sort my problem and made sure I understood the process! They are a real credit to your company!
Patient Feedback
Frequently asked questions
Why should pharmaceutical companies partner with PHP?
Pharmaceutical companies can collaborate with PHP to increase access to specialist medications, often prescribed by hospitals. Coupled with our dedicated nursing solution, we are able to offer comprehensive clinical homecare services nationwide to support the medication delivery and uptake, as well as training for service users.
What differentiates PHP from others in the market?
At PHP we boast a very technical and innovative approach. Our bespoke systems allow for us to tailor our systems easily – with little compromise. We have successfully developed multiple innovations in a short space of time and are constantly investing in our systems to drive efficiency and safety throughout our clinical homecare model. Our digital first strategy means we are at the forefront of innovative ideas to help deliver services for pharmaceutical companies to the NHS.
Are your services compliant with NHS guidelines and standards?
Yes, our services are fully compliant with NHS guidelines and standards. We adhere to all relevant regulatory requirements to ensure the highest quality of care and safety for our patients. Our processes are regularly reviewed and audited to align with NHS protocols, ensuring that we consistently meet and exceed expectations for service delivery.
Are there customisation options available for our specific needs?
Yes. We customise patient support materials according to the pharmaceutical company's needs. Due to the endless configurability of our systems, we are always open to adding personal touches for our clients, such as unique reporting features, medication adherence, patient attrition rates etc.
What measures do you take to ensure the quality and safety of our medications during delivery?
We work closely with leading medical couriers who offer award-winning delivery services nationwide. Parcels are stored under ambient and cold chain conditions, which are thoroughly logged throughout the entire dispensing process: from the moment we receive the stock until the point of delivery.
How do you handle special delivery requirements, such as remote or hard-to-reach areas?
We are committed to ensuring that everyone has access to their necessary medications and supplies. We have temperature-controlled delivery options for more remote areas – not accessible by our regular couriers. These parcels are packed with insulated packaging to ensure safety and maintain correct temperatures throughout transit. If you have any specific delivery needs, please don't hesitate to contact us so we can arrange the best possible solution for you.