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Your homecare medication delivery starts here
Personal Homecare Pharmacy collaborates with NHS professionals and private healthcare providers to transform homecare through reliable medication delivery services.
From prescription to doorstep, we streamline healthcare management, placing patients at the heart of our technology-driven approach. Our services include usage videos, storage guidance, and real-time updates, ensuring clarity and peace of mind.
By enabling seamless coordination and delivery for healthcare professionals, hospitals, and pharmaceutical companies, we simplify the process—while patients benefit from the convenience of receiving their medications at home.
Patient-focused homecare delivery
From the moment a prescription has been approved by the clinician/prescriber, right through to delivery, our advanced technology keeps you informed and in control.
Patients will experience the convenience of having their prescriptions delivered to their door – with the added peace of mind that comes from real-time tracking and dedicated support.
Your reliable medication delivery service
See some of our core services
Prescription tracking:
From ordering to doorstep delivery, patients can monitor their order using our advanced patient-focused technology
Guidance and support:
Our QR codes grant instant access to medication usage videos – providing patients with information and peace of mind.
Specialist medicinal couriers:
Trust our experts to handle each medication with precision and care, including those requiring refrigeration.
Advanced reporting:
Trusts and clinicians can benefit from our in-depth, detailed reporting, enhancing patient care and risk management.
We provide insight and data to improve drug delivery, safety, risk management, effectiveness, market research and more.
Friendly and human:
We marry the convenience of the digital age with a compassionate human touch.
Dedicated to homecare
PHP was founded on a fundamental belief in redefining the approach to homecare. Our mission is to set new standards in patient service, delivering care that goes above and beyond expectations.
Guided by a vision to provide every patient with the personalised attention of a traditional pharmacy, we enhance this experience with the convenience and efficiency of modern delivery services.
Every patient deserves professional, compassionate care
Count on our qualified pharmacists, skilled technicians, and experienced customer service representatives – all committed to delivering exceptional care tailored to your needs.
Testimonials
Our patient was praising PHP for the wonderful delivery service she gets. She is happy with the fact that she knows when her next delivery will be and never has to worry.
Partner Nurse
Nurse
Testimonials
Patient states- "I am really impressed with the service from PHP, they are easy to contact by email or phone call and they regularly check how much stock I have."
Partner Nurse
Nurse
Testimonials
We are very happy with PHP, very efficient and easy to contact people etc.
Helen Osinski
Worcestershire Acute Hospitals NHS TRUST
Testimonials
PHP are very quick to turn around prescriptions and get deliveries out on time. Always a fast response to emails and clarify prescriptions directly with us if they are unsure of anything.
Angela
St Marks Clinic
Testimonials
From my experience Personal Homecare Pharmacy are a very effective Homecare provider. Queries and prescriptions are processed very efficiently ensuring patients receive their medication on time. At the time of moving some of our patients from a different provider, Personal Homecare Pharmacy provided an excellent service, always communicating with the trust. Personal Homecare Pharmacy are a pleasure to work with and I look forward to working with them in the future.
Lydia Bennett
York and Scarborough Teaching Hospitals NHS Foundation Trust
Testimonials
I can't thank you enough for what you have been able to do over the last 48hrs, I have been emailing and calling you and you have responded and picked up the phone and been more than helpful, you have gone the extra mile to ensure that I get my medication, with getting in contact with my hospital you ensured that I received my medication in time for my next treatment.
This is going above and beyond your duties and I am thankful for the service you have provided
Patient Feedback
Testimonials
Many thanks for your phone call a while ago now.As per every interaction I have with yourselves, I am really grateful that my query was responded to very speedily and professionally.
Patient Feedback
Testimonials
The team member I spoke to took the time to sort my problem and made sure I understood the process! They are a real credit to your company!
Patient Feedback
Latest updates
The Challenge: Modernising Prescription Signing
This success journey highlights how Personal Homecare Pharmacy modernised prescription management by integrating E-Sign technology across its operations. Beginning in 2013 and evolving through key collaborations with E-Sign Liverpool and the National Clinical Homecare Association, PHP has driven significant improvements in efficiency, compliance, and patient experience.
The Results are in - Our Patient Satisfaction Survey
The results of our 2024 survey show high levels of patient satisfaction across the UK. We’re proud to see our commitment to excellent, patient-focused care reflected in the feedback—and we’re using these insights to keep raising the bar.
HSJ Award Shortlist: Homecare Pharmacy & Leeds NHS
Personal Homecare Pharmacy have been selected as finalists for the HSJ Partnership Awards, along with our partners, Leeds Teaching Hospitals NHS Trust. Learn more about this event and what it means to us as a business.
Frequently asked questions
General Information
Who are Personal Homecare Pharmacy?
Being in the industry for more than 15 years, Personal Homecare Pharmacy has worked alongside patients, families, and healthcare professionals to deliver trusted homecare services. Under the leadership of superintendent pharmacist Sophia Suleman, our work is regulated by the MHRA and GPhC, ensuring the highest standards of safety and care. Learn more about us.
What Homecare Services do you provide?
We help support patients across a range of therapies, including gastroenterology, rheumatology, dermatology, ophthalmology, oncology and fertility treatments.
Does a homecare service cost me money?
Our services are typically funded by the NHS or private insurance, this means there is no direct cost to patients.
Patient Portal & App
How do I register for the patient portal?
If you haven't logged in to our portal before, press 'Forgot Password?' and enter your email to receive a link - allowing you to set a password. You can then use these details in future to log in. If you do not receive a link, please contact our customer support team for personal assistance.
How do I reset my portal password?
To reset your password, press 'Forgot Password?' on the portal page. Then, enter your email to receive a link to reset your password. Follow the link on your email to finish resetting. If you do not receive a link, please contact our customer support team for personal assistance.
I no longer want to use the Portal. What should I do?
If you no longer wish to use our Portal, you may contact us in order for us to deactivate your account. Please let us know if you would like us to reactivate your portal access.
Do you have an App?
We are in the final stages of developing our patient app and expect it to go live soon. Patients will be notified as soon as it is available to download
Medication Management
How do I store my medication?
Keep ambient (room temperature) medicines in a cool, dry place. Refrigerated medicines should be stored between +2°C and +8°C, and must not touch the sides or back of the fridge. Please do not freeze any medication.
What ancillaries do I need?
Ancillaries such as syringes, needles and alcohol wipes will be provided with your medication. Sharps bins are provided upon request. If you are still unsure, please check your treatment plan or ask your healthcare professional.
My injection device is not working. What do I do now?
If you feel your injection device is not working, please contact your nurse or pharmacy team for guidance. Your nurse or pharmacy team will advise you on what to do, and will contact us to deliver a replacement if necessary. Please also make us aware if possible.
I do not feel well on this treatment. What should I do?
If you feel unwell, please reach out to your prescribing clinician as soon as possible. They are best placed to support you and ensure you receive the right care.
Sharps & Medical Waste Disposal
How do I order a replacement sharps bin?
You can request a replacement sharps bin through the patient portal or by contacting our customer support team, who will be happy to help.
My sharps bin is full, what should I do?
If your sharps bin is full, it can be collected with your scheduled delivery. If you don’t have a delivery due, please contact our customer support team and they will arrange a collection for you.
Deliveries & Logistics
How do I book a delivery?
Once we receive your prescription, we will send you a link to book your delivery at a time that works best for you. If you have less than two weeks of medication left and have not heard from us, please contact our support team so we can arrange your delivery without delay.
How do I change a delivery?
To change your delivery date or time, please contact our support team at least 24 hours before your scheduled delivery.
How do I cancel a delivery?
You can cancel a delivery through the patient portal or by contacting our support team, who will confirm the cancellation with you.
How do I add someone else to receive my delivery?
If someone else will be collecting your medication on your behalf, please provide their details through the portal or contact our support team so we can update your records.
My delivery did not arrive. How do I reschedule?
If your delivery has been missed, please contact us as soon as possible so we can arrange a new delivery date.
What happens if I am not at home when you deliver?
If you are not at home, the courier will return your parcel to their depot. We will then contact you to rearrange delivery at a convenient time.
I am going on holiday. How can I take my medication?
If you are planning to travel, please speak with both your clinical team and our support team so we can ensure you have enough medication. We can also provide a letter to support you when travelling. If you need to keep refrigerated medication cool, you may wish to purchase a travel bag from a pharmacy or online retailer, as we do not supply these.
Nurse & Patient Support
My nurse did not arrive. What should I do?
If this happens, please contact our support team immediately so we can investigate and rearrange your appointment as quickly as possible.
How can I provide feedback on the service?
We welcome and value all feedback from our patients. You can share your experience through the portal or by contacting us directly. Your comments help us to continually improve the quality of our service.
How do I make a complaint about the service?
We take all concerns seriously. If you would like to make a complaint, please contact our Quality & Complaints team or refer to our complaints policy. We will investigate thoroughly and work with you to resolve the issue.
Returns & Order Issues
Can I return unwanted medication?
Yes. We can arrange collection of unused medication that we have supplied, or you can return it to your local pharmacy if that is more convenient.
What should I do if there is an issue with my order?
If there is a problem with your order, please let us know within 24 hours of receiving it. We will investigate promptly and put things right.
How do I track my order?
You can track your order on our shipping and delivery page. If you need any help, our support team will be happy to assist you.
For any further questions, please contact our customer support team at 01827 438775 or visit our Contact Us page.