LF&E Transport
We offer nationwide coverage throughout the UK, including Scotland and Northern Ireland. We aim to deliver orders within three working days, although it’s usually within 24 hours*.
LF&E Transport are a specialist medication delivery courier who carry 95% of our orders. In the rare case that a postcode is outside the coverage area, we use DPD. All medication is packaged discreetly, and there will be no indication on the package as to where it’s from or its contents.
Please note: Deliveries are made to the address supplied to us.
*Subject to stock availability and receipt of a valid prescription.
Shipping & delivery FAQs
We answer some of the most common questions about shipping and delivery. If your question isn’t listed, please get in touch with us for more information.
Most of our deliveries arrive to UK addresses the next day between 8am and 6pm. All deliveries can be expected no later than three working days after dispatch, subject to stock availability and prescription approval.
We’ll send you a reminder 2-3 days before your medication is prepared, which includes a one-time link sent by SMS and email. By accessing the link, you’ll be able to check the details and make any changes to your delivery date or address.
Yes, if you won’t be available, you can update your delivery details before your order is dispatched by clicking on the one-time link we send via email and SMS. By rescheduling your delivery date, you can help avoid delays and ensure your medication arrives when and where you expect it.
If a delivery attempt is unsuccessful, your medication will be returned to our pharmacy. Once we’ve processed it (usually the following day), we’ll send you a text message with a link to arrange a new delivery date. If you haven’t received a message, contact our support team.
Most deliveries are handled by LF&E Transport, a specialist medical courier. In the rare case that a UK postcode is outside the coverage area, we use DPD. Deliveries to the Isle of White and other offshore areas are made via Royal Mail Special Delivery. If your medication arrives with another courier and is a cold product, it will be packed in special cold-chain packaging and will require refrigeration within an hour of receipt.
Yes, homecare prescription delivery is available across Scotland. Delivery arrangements are usually set up through your prescriber, hospital or care team.
Yes, a signature is required when your medication is delivered to ensure it reaches the correct person and is handled appropriately on arrival.
If your medication has been dispatched with LF&E Transport, it will arrive in bags. Blue bag contents must be refrigerated immediately, and black bag contents can be stored at room temperature.
Yes, our personal medication delivery service is available across the UK, including the Isle of Wight. The courier partner we use may vary depending on the area, but tracking information and delivery updates will always be provided.