Compliance & Governance

Personal Homecare Pharmacy operates in alignment with NHS standards and regulatory requirements, so you can be confident that medication is handled, delivered and managed professionally.

Two Personal Homecare Pharmacy colleagues working at their desks, one on a call

Maintaining your standards from pharmacy to patient

When you’re arranging a homecare service for your patient, you want the process to be well-controlled without adding to your workload.

At Personal Homecare Pharmacy, we work to GDP guidelines to ensure medicines are stored, transported, and delivered under correct conditions, with tracking available at each stage.

That means you can see what’s happening without needing to follow it up, with fewer gaps to manage and more confidence that treatment is progressing as expected.

Recognised across the healthcare sector

We’re part of a number of recognised industry bodies and work in line with the standards expected across UK healthcare.

General Pharmaceutical Council
MHRA
Care Quality Commission
National Pharmacy Association

Social value, sustainability and Net Zero

We’re committed to reducing our environmental impact and creating positive social value through the way we operate, work with our partners and make business decisions.

Our approach is focused on practical action, measurable progress and continuous improvement across our operations and supply chain. By strengthening how we manage resources, engage with suppliers and assess our wider impact, we aim to support the sustainability priorities of the NHS and wider public sector while continuing to build a more responsible and resilient business.

Working towards Net Zero

Our Carbon Reduction Plans help us measure our emissions, identify areas for improvement and take practical steps towards our commitment to achieving Net Zero by 2050. 2.​ NHS Evergreen Level 1

NHS Evergreen Level 1

In 2026, we achieved NHS Evergreen Level 1, providing a foundation for strengthening our approach to emissions reporting, target-setting and supply-chain engagement.

EcoVadis Committed

Our EcoVadis Committed Badge reflects the progress we’re making across environmental responsibility, labour and human rights, ethics and sustainable procurement.

Responsible business practices

We continue to strengthen how we work with suppliers and partners, with a focus on ethical procurement, responsible supply chains and a zero-tolerance approach to modern slavery and human trafficking.

Download Our 2025 Carbon Reduction Plan

Our industry accreditations

We meet and exceed standards across pharmacy practice, data security, and service delivery benchmarks, for your peace of mind.

GPhC & MHRA Licensed

Fully licensed to operate as a pharmacy, including approval to handle controlled drugs in line with Home Office regulations.

ISO 9001:2015

We continually review our processes to maintain consistent standards in how we work.

DTAC Accredited Portals

Our digital platforms meet NHS requirements for data security, usability, and clinical safety.

Customer Service Excellence (CSE)

We’ve been independently recognised for how we manage communication, feedback, and support across the service.

Cyber Essentials Plus

Our systems are independently tested to make sure they’re protected against common cyber risks and remain secure.

ISO 45001:2018

We follow recognised health and safety practices to protect the people working within our service.

NHS Secure Email Standards (DCB1596)

Patient information is shared using secure systems that meet NHS guidance for handling sensitive data.

EcoVadis Committed

Our EcoVadis Committed Badge reflects the progress we’re making across environmental responsibility, labour and human rights, ethics and sustainable procurement.

Registered, regulated, and accountable

We are a fully registered pharmacy and work within UK regulations to handle medication safely, legally, and in line with professional standards.

Registered Company, Business Owner:

Personal Homecare Pharmacy LTD, 9-11 High View Close, Hamilton Office Park, Leicester LE4 9LJ

Company Registration Number: 07158940

VAT Registration Number: GB108978083

Pharmacy premises registered with The General Pharmaceutical Council (GPhC)

Personal Homecare Pharmacy LTD, 9-11 High View Close, Hamilton Office Park, Leicester, LE4 9LJ

Registration ID: 9012031

For further information go to: www.pharmacyregulation.org/

Qualified pharmacists registered with The General Pharmaceutical Council (GPhC)

Superintendent Pharmacist: Sophia Suleman

Registration number: 2079420

Why choose Personal Homecare Pharmacy?

When you’re relying on a homecare provider, you want to know you can hand over the baton without having to keep an eye on things. We give NHS professionals that confidence with our intuitive digital portal.

  • A transparent, accountable framework

    From the point that we receive a prescription through to delivery, we follow a trackable internal process so you can see what’s happening at every stage.

  • Aligned with NHS expectations

    We follow the guidelines you’re already working with, so our service works in parallel to your internal processes rather than creating extra admin.

  • Oversight without being overstretched

    We manage patient questions and share updates with you. That ensures issues don’t go unnoticed while freeing up your schedule from these microtasks.

A pharmacist in a white coat writing on a clipboard beside shelves of medicines

Together, we deliver better care.

When you work with the right team, everything runs more smoothly. By partnering with Personal Homecare Pharmacy, you can be confident that medication will be with your patients when it’s meant to be, so they aren’t left waiting, and you’re not left chasing.

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