What homecare delivery means for you
The home pharmacy delivery service was designed to make life easier for those receiving specific treatments and prescriptions, such as medication that requires temperature-controlled storage.
Instead of trying to find a pharmacy that stocks your medication and collecting prescriptions yourself, everything is done for you. Our homecare delivery service is arranged by your clinical team, with our Leicester pharmacy handling your prescription and delivering it directly to your home.
How it works
Once your healthcare provider has approved your prescription, we take responsibility for the rest of the journey. Here’s what that process looks like from start to finish.
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1
Prescription received and registered
Your clinician sends your details through to us on a secure system. We register you and if we need any additional information, we’ll get in touch.
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2
Checked and prepared
Your prescription is reviewed by our pharmacy team, and your medication is prepared in line with your treatment plan.
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3
Delivery arranged
You’ll be contacted with a link or call to confirm your delivery details. This gives you the chance to choose a time that works for you.
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4
Dispatched from the pharmacy
Your medication is packed and prepared for delivery, using the appropriate storage conditions where needed.
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5
Tracked through to delivery
You’ll receive updates once your order is on its way, so you can follow its progress and know when to expect it.
What to expect on delivery day
The most frustrating thing about having your prescriptions delivered is not knowing when they’ll arrive. We do things differently, so your routine isn’t disrupted.
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You’ll know when it’s arriving
You’ll receive a delivery window in advance, which you have the ability to change, so you’ll know when to expect your medication.
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Your medication is transported correctly
Items are transported by courier in line with their requirements, such as temperature-controlled packaging if needed.
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You’ll be fully informed
Along with your delivery, you’ll receive information on how to store and use your medication once it arrives.
Still have questions?
Making things easier to manage
At Personal Homecare Pharmacy, we’ve designed our systems to reduce the pressure of managing prescriptions, both for clinicians and for you.
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Trackable delivery you can plan around
Knowing when your medication will arrive helps you get on with your week, without the uncertainty that can come with waiting for deliveries.
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Human support on-demand
If something changes or you have a question, there are live chat, email and phone lines available to get support without needing to chase multiple teams.
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Less admin to keep track of
Reminders, updates, and coordination are all handled for you, so you don’t have the hassle of needing to manage everything on your own.
Patient Portal
Our innovative Patient Portal is your main point of reference for managing your prescriptions and deliveries.
Through the portal, you can check the status of your prescription, confirm upcoming deliveries, and access video guides on how to use and store your medication. It also gives you a simple way to stay informed between appointments, with dedicated support available if you need help or have a question.
Nursing support and home visits
Where requested and appropriate, some treatments may include additional support, such as scheduled nurse visits or pharmacist calls.
Need support administering a medication for the first time? If you’d benefit from a nurse home visit, speak to your clinician or get in touch with our team. Our nurses and pharmacists are available to offer reassurance and guidance to set you up for success.
Nursing ServicesWe’re committed to patient care
At Personal Homecare Pharmacy, we believe that the best homecare services are those that put their patients’ needs first. We base our provision around a few core benchmarks that ensure we don’t lose sight of what matters most, you.
You know when to expect your delivery
Clear updates and delivery information mean you’re not left waiting or wondering whether your medication will arrive on time.
You know who to contact if something changes
If you need to update your delivery or have a question, there are multiple ways to access support without being passed between teams.
You feel confident in how your medication is handled
Medication is prepared and delivered under the right conditions, including treatments that need refrigeration or extra care.
You remain informed without extra effort
Updates, reminders, and guidance are provided along the way, so you don’t need to chase information.
News and insights
Read more about changes in the pharmaceutical industry, sector news and updates from within our business in our regularly updated article database.
