NHS Prescription Delivery

Through our clinical homecare service, we deliver NHS prescriptions directly to your home, making medication management more reliable and accessible.

A woman at her front door receiving a medicine box from a delivery driver

What is a prescription delivery service?

A prescription delivery service allows your medication to be prepared by a pharmacy and delivered directly to your home as part of your treatment plan.

Instead of collecting your medication in person, prescriptions are managed through a pharmacy home delivery service, with medicines delivered to your home at a time that works for you.

The benefits of NHS prescription delivery

As an NHS home delivery service, prescription delivery makes it easier to access your medication without needing to visit a pharmacy in person.

Trackable delivery you can plan around

Knowing when your medication will arrive helps you get on with your week, without the uncertainty that can come with waiting for deliveries.

Human support on demand

If something changes or you have a question, there are live chat, email and phone lines available to get support without needing to chase multiple teams.

Less admin to keep track of

Reminders, updates, and coordination are all handled for you, so you don’t have the hassle of needing to manage everything on your own.

A couple on a sofa at home opening a pharmacy delivery box
A younger and an older woman smiling at a smartphone together

About Personal Homecare Pharmacy

Personal Homecare Pharmacy was founded in response to the growing need for patient-centered homecare services and a commitment to improving healthcare delivery.

Delivering nationwide, we have over 15 years of experience in traditional pharmacy and a proven track record as an NHS home delivery service from our state-of-the-art premises in Leicester.

How delivery works

Our consistent prescription delivery service reduces the risk of missed doses and works around your lifestyle.

A Personal Homecare Pharmacy team member packing medication into an insulated cold-chain bag
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Step 1. Tell us your availability

We’ll contact you to arrange a 24-hour delivery window that suits your schedule.

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Step 2. Track every step

Receive real-time updates from dispatch through to arrival, with a dedicated team available if anything changes.

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Step 3. Delivered ready to use

Your medication is transported by courier in a temperature-controlled environment and delivered to your door.

Frequently asked questions

We answer some of the most common questions about home delivery of prescriptions. If your question isn’t listed, please get in touch with us for more information.

Does an NHS homecare prescription delivery service cost me money?
Our services are typically funded by the NHS or private insurance, which means there is no direct cost to patients.
How quickly will my prescription delivery arrive?
Once a prescription is received from your hospital, we can schedule the delivery to suit you. Deliveries arrive at UK addresses the next day between 8am and 6pm. All deliveries can be expected no later than three working days after dispatch, subject to stock availability and prescription approval.
How will I know when my medication delivery is being prepared?
We’ll send you a reminder 2–3 days before your medication is prepared, which includes a one-time link sent by SMS and email. By accessing the link, you’ll be able to check the details and make any changes to your delivery date or address, providing your medication is not already on its way to you.
What should I do if there is an issue with my medication delivery?
If there is a problem with your delivery, please let us know within 24 hours of receiving it. We will investigate promptly and put things right.

Live Chat Support

Get fast support from our team during office hours.

Start Live Chat

Email Support

We aim to respond to all queries within 24–48 hours.

info@homecare-pharmacy.co.uk

Phone Support

Speak to us Mon-Fri 9am to 5pm and Saturday 9am to 1pm.

01827 438 775

Need help or want to check your delivery?

With information about your healthcare only a click away, you’ll never be left feeling uninformed or unsupported again. Whether you want to check your delivery, update your details, or speak to someone for advice, you can do it all with PHP.

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