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2,409 patients across 30+ NHS Trusts told us how our homecare service feels from the inside — the phone calls, the deliveries, the moments that matter. 95.6% rated us positively, with our delivery team reaching 97.7% — the highest score in the survey. Here’s the full picture from our 2026 NHMC Patient Experience Report — the numbers (validated against the raw response export), the patient quotes, and the three things we’re acting on next.
About author
Liz Keating
Chief Patient Officer
Liz leads the patient experience function at Personal Homecare Pharmacy, working across clinical, operations and partnership teams to improve outcomes for patients on long-term homecare therapies.
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